Privacy Policy

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Effective Date: 30 May 2025
Business Name: K&H Cleaning Services
Business Contact Email: hello@khcleaning.co.uk

We’re committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

We may collect and store the following information:

• Your name
   
• Email address
   
• Phone number
   
• Home or business address
   
• Enquiry or booking details
   
• Website usage data (via cookies)
   

We use your data to:

• Respond to enquiries and provide quotes
   
• Arrange and deliver our cleaning services
   
• Send service-related updates or reminders
   
• Improve our services and website performance
   
• Comply with legal obligations
   

We process your data under the following lawful bases:

• Performance of a contract – when delivering our services to you
   
• Consent – for marketing communications you’ve opted into
   
• Legitimate interests – to respond to your enquiries and manage our business
   
• Legal obligation – to comply with applicable laws and tax requirements
   

We keep your personal data:

• For up to 6 years after the end of our working relationship for legal and tax purposes
   
• For marketing purposes, until you unsubscribe or ask us to delete your data
   
• For enquiry-only contacts, for up to 12 months
   

We will never sell your personal information.

We may share your data securely with trusted third-party providers, such as:

• Website hosting services
   
• Email and booking systems
   
• Payment processors

These third parties are required to protect your data in line with the UK GDPR.
 

You have the right to:

• Access the personal data we hold about you
   
• Correct any inaccurate or incomplete data
   
• Request deletion of your data ("right to be forgotten")
   
• Restrict or object to how we process your data
   
• Receive your data in a portable format
   
• Withdraw consent at any time (where applicable)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO Contact Info:

https://ico.org.uk
Telephone: 0303 123 1113

Our website uses cookies to improve your experience. These include essential cookies and (if used) optional cookies for analytics or advertising.

We display a cookie consent banner that lets you accept or reject non-essential cookies. You can also manage cookies via your browser settings.

We use secure systems, encryption where applicable, and access controls to protect your personal data. Only authorised staff have access to personal data necessary for providing services.

To exercise your rights or ask any questions about your data, please contact us at:
📧 hello@khcleaning.co.uk